Cancellation Policy

Cancellation Policy for Scheduled Aspire Online Courses, i.e. those advertised on the Aspire Autism Consultancy Website

If ever we need to cancel our training due to the illness or unforeseen circumstances of the trainers, Aspire Autism Training offer the following contingency plan: –

1. If a trainer is ill, or due to unforeseen circumstances is unable to run the course on scheduled date, we will endeavour to cover the training by another suitably qualified person from within our team.  If it is not possible to find a ‘stand-in’/replacement trainer, we will offer an alternative course date.  However, if the customer prefers, we can provide them with a full refund for any fee they have already paid.

• If you, as an individual delegate, or an organisationally funded “individual delegate”, cancel after booking onto one of our scheduled training courses, Aspire Autism Training operate the following policy:

1. For our 4-module courses we would deduct £100 and reimburse you with the remainder of your payment, provided that your cancellation is received in writing by email to aspiretraining2015@gmail.com, a minimum of 21 days prior the scheduled training event. 
   
2. If, after this cancellation period has expired, you find you are unable to attend, we would not be able to refund your payment.  However, at the discretion of our directors, if the reason for cancellation is deemed unavoidable, we would credit you with the sum paid, subject to the usual deduction of £100.  This credit note may then be used as part, or full payment for another Aspire Autism Training course, provided this is used within 12 months of the original event booked.
   
3. For our 1.5 hour evening CPD Forum events, or evening seminars, when cancelling a booking with more than 14 days’ notice, 50% of the fee would non-refundable. If the cancellation is made less than 14 days prior to the scheduled event, the total amount is non-refundable

Cancellation Policy for Organisational In-house Online Courses

If you, as an “organisation” cancel a pre-booked in-house course due to unforeseen circumstances, or because you have changed your mind, Aspire Autism Consultancy would offer the following:

We will reimburse you with 75% of any payments made, provided that your cancellation is received in writing, by email, a minimum of 28 days prior to the scheduled training event. 

However, if cancellations are received after this period the following will apply:

1. 50% refund if your cancellation is made between 14 and 28 days of the scheduled event.
   
2. If the cancellation is made less than 14 days prior to the scheduled event, the course fee would be non-refundable.

Cancellation Policy for Pre-Diagnostic Screening Appointments

To secure your booking of a Pre-Diagnostic Screening, 50% of the fee must be transferred within 48 hours after the consultation date has been agreed with the client.  The remaining 50% of the fee is to be transferred when returning the completed screening questionnaires are submitted 7 days before the consultation.

If a screening consultation is cancelled by the client with more than 7 days’ notice prior to the consultation, the client will receive an 80% refund

If a cancellation is made between 3 & 6 days before the consultation, the client will receive a 50% refund

Any cancellations with less than 3 days’ notice before the consultation are non-refundable.

If ever Aspire staff need to cancel a consultation due to illness or unforeseen circumstances, Aspire Consultancy will offer a re-scheduled appointment at their earliest convenience, or provide a full refund if the client requests this.

Cancellation Policy for One-Hour Consultations

Payment is required to be transferred 72 hours before your session, and a minimum of 48 hours’ notice is required to cancel or re-arrange an appointment, otherwise the full session fee will be payable. 

If you have any questions regarding our cancellation policy, please contact us by email to:  aspiretraining2015@gmail.com,

Cancellation Policy prepared by the Directors of Aspire Autism Consultancy

Ruth Williams, BA Hons, MBACP, PGDip
Deborah Wortman, BA Hons, CTA, UKCP

Policy effective from 1st September 2015 & Updated on 27/07/2026