Your privacy regarding your personal data is very important to everyone at Aspire Autism Consultancy.  We care about your personal data and ensuring you are informed about how we use it. Aspire Autism Consultancy promises to protect your data, and to manage any information you share with us, in line with data protection laws.

This Privacy Policy sets out ‘how’ and ‘why’ Aspire Autism Consultancy will collect and use your personal data, and explain our legal basis for its use, to ensure you remain informed and in control of your information.

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information. If you have any questions about how Aspire Autism Consultancy processes your information, please get touch via our Contact us page.

Who are we?

Aspire Autism Consultancy, Halifax West Yorkshire HX3 0DZ

Aspire Autism Consultancy is the operator of the website.

We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Personal information provided by you

Within the course of operating our business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, correspondence details, payment details, and any other relevant information you decide to share with us.   

Personal information about other individuals

If you give us information on behalf of someone else as an alternate contact, contact names, contact numbers, other information regarding therapies and treatments, you confirm that the other person has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices; and
• if relevant, give consent to the transfer of his/her personal data abroad.

How and when do we collect information from you?

Information is collected from any enquiries over the phone, via the website, email, social media or directly from you face to face. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you send us feedback and complete customer surveys.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Reasons we can collect and use your personal information

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about the services we provide, before you become a customer with us, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services, under our standard terms of business/contract with you. This includes collecting and using your personal information to:

• enable us to follow up on enquiries made by you in relation to therapies with us in accordance with industry guidelines and to give you our quote;
• prepare an agreement with you;
• manage any accounts you hold with us;
• contact you for reasons related to the service you have signed up for or to provide information you have requested;
• deal with payment for our services;
• notify you of any changes to our website or to our services that may affect you; and
• resolve disputes or collect overdue payments.

​Associates to Aspire Autism Consultancy 

Should you become one of our Independent Associates you will be required to notify us promptly of any changes to your personal data.

Independent Therapists will comply with GDPR, our privacy policy and other policies and procedures notified to them by us from time to time.

In respect of any Customer’s personal data, including data collected whilst making notes of the Therapies and/or enquiries, Independent Therapists will:

• use such personal data only in so far as is necessary for the purpose of carrying out Therapy;
• comply promptly with our instructions in respect of such personal data;
• not disclose such personal data to any third party other than on our written instructions or as required by law;
• not allow such personal data to be transferred out of the European Economic Area;
• promptly assist us with requests in respect of such personal data;
• when making notes during Therapies, ensure that any such personal data included therein is accurately recorded and promptly amended if inaccurate;
• immediately inform us of any breaches or possible breaches of data protection;
• on request provide to us such personal data in the format reasonably specified.
• will keep, transport and dispose of any Customer personal data securely to prevent unauthorised disclosure, access, loss, destruction or damage to such personal data.

Legitimate business interests

Our priority is to make sure we give a high quality and fulfilling service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

• follow up on enquiries in accordance with industry guidelines and provide quotes for room hire/details of services;
• conduct research and analyse website visitor behaviour patterns;
• customise our website and its content to your particular preferences;
• improve our services;
• detect and prevent fraud;
• prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

If for any reason you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.

If you provide us the details of a person who we can contact for a job reference, we may contact that person in connection with your application. 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

For security reasons we cannot disclose all measures undertaken however we are able to comment that our organisation always seeks to comply with GDPR, and we will use technical measures to safeguard your personal data.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

Transfers of your personal information out of the EEA

We will not transfer your personal data outside of the United Kingdom OR European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

How long do we keep your personal information?

We will usually hold your personal information as a customer on our system for the period we are required to retain this information by applicable UK law.

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights. These include the following rights:

• request a copy of your information which we hold (subject access request);
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations
• require us to stop contacting you for direct marketing purposes;
• object in certain other situations to our continued processing of your personal information;
• restrict our processing of your personal information in certain circumstances;
• object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Information Commissioner’s Office.

If you would like to exercise any of these rights, please:

• email, call or write to us
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers

We will not charge any fee for any of these services in most cases.

How to contact us

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to aspiretraining2015@gmail.com  

Changes to the privacy policy

This Privacy Notice was published September 2024. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Website

What is this Privacy Policy for?

This privacy policy is for this website www.aspireautismconsultancy.co.uk  served by and governed by the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.  Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.​

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as required by GDPR regulations. Every effort has been made to ensure a safe email submission process, but we advise users who are using our submission forms that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer, or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any emailed newsletter. You are not obliged to continue to receive any emailed marketing material, and you may choose if you wish to opt out. Your details are not passed on to any third parties.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms or encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons, that they do so at their own discretion, and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls. 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.